How to Resend a Pending User Invitation
Internal User Invitations expire after 7 days and will need to be resent if you still require the person to become an Internal User.
Below are the steps that must be carried out in order to Resend a Pending User Invitation. Expand each step below for further explanation.
To resend a Pending User Invitation, you must navigate to the Users via the 'Settings>Users' buttons.
Note: You will only see the 'Settings' button if you have the correct Role access. Ensure that you contact your site admin if you do not have the access to complete this task.
Image: Navigating to Users via the 'Settings>User' Buttons
The Invitations tab will contain all Internal User Invitations and Supplier Portal User Invitations. You will need to locate the Internal User Invitation from this list. You can use the 'Search Name' field or use the Navigation Arrows to move easily through the pages.
Image: Locating the User Invitation
Once you have located your User Invitation, click on the name of the User Invitation you wish to resend. The User Invitation name will be in blue text, which indicates a link.
Image: Access User Invitation via User Name
To resend the User Invitation, simply click the 'Resend Invitation' button at the bottom of the page. A new Email Invitation will be automatically sent to the Internal User. This new Invitation will expire within 7 days.
Note: You will not receive a confirmation pop up when 'Resending' the Invitation. When the 'Resend' button is clicked, the screen simply loads and brings you back out the Invitation list.
Image: User Invitation Page with Resend Button
