Enable and Complete Two Factor Authentication
Two Factor Authentication is a security process in which you provide two means of identifying yourself to the Safefood360° software.
The first stage requires memorization (Username and Password). The second stage requires physical possession through your email, mobile or smartphone. In this context, the two factors involved are sometimes spoken of as ‘something you know’ and ‘something you have’.
Two Factor Authentication greatly reduces the likelihood of an unauthorized user gaining access to your account. To do so they would need to have both your login credentials as well as access to your email or personal smartphone.
Access and Edit My Profile
To enable the Two Factor Authentication, you must navigate to My Profile page. This can be done in two ways:
- Option 1: By clicking User Name>My Profile.
- Option 2: By clicking Go To>Portal>My Profile.
Once within the My Profile page, click the 'Edit Profile' button to access the Two Factor Authentication.
Option 1 User Name>My Profile
Image: Option 1: User Name>My Profile
Image: Option 1: My Profile Screen with Edit Profile Button
Option 2 Go To>Portal>My Profile
Image: Option 2: Go To>Portal
Image: Option 2: Portal>My Profile
Image: Option 2: My Profile Screen with Edit Profile Button
Steps for Enabling the Two Factor Authentication
Following the steps below to complete the enabling of the Two Factor Authentication:
1. Enabling Two Factor Authentication in My Profile
2. Log Out
3. Login
1. Enabling Two Factor Authentication (MFA)
Image: My Profile Edit Page
1. Enable Two Factor Authentication: To enable the Two Factor Authentication, simply click the 'Enable Two Factor Authentication' box. If you wish to leave the Two Factor Authentication disabled, simply leave the box unclicked.
Note: You may notice that the 'Enable Two Factor Authentication' box has been already ticked and is greyed out, this means the Enable Two Factor Authentication is not optional for you as your company has decided it is mandatory for all Users.
Image: Example of Two Factor Authentication Not Optional to Remove
2. Phone: If you have chosen to enable the Two Factor Authentication, the 'Phone' field will now become mandatory to complete. This allows you to have the option of receiving your authentication code via SMS/call. Ensure that the format of your phone number is as you would dial it internationally, e.g. +16463600210. Ensure to add the '+' at the start of the number.
Image: Error Message when attempt to Remove Phone Number made with MFA Enabled
Note: Although you do not have to choose the phone option when logging in to the system using the Two factor Authentication, the phone number still becomes mandatory within the My Profile page.
3. Save: Click the 'Save' button to save your changes in your My Profile. Any changes made will be immediately enabled.
4. Cancel: Click the 'Cancel' button to discard the changes you have made.
2. Log Out
Image: Log Out Button
Note: Once enabled, to complete the set up of your Two Factor Authentication, log out of the system by clicking the 'Logout' button at the top right hand side of the screen and sign back in using the newly enabled Two factor Authentication.
3. Login
Image: Login Screen
Once within the Login screen, enter your email and click 'Continue'. Here the system will verify that your email address is connected with a Safefood360° User.
Image: Password Required
Once your email address has been verified, enter your password within the 'Password' field.
Image: Sign In Button
Once your password has been entered, click the 'Sign In' button.
Note: After 3 failed attempts of signing into the system you will be temporarily locked out for a set amount of time.
4. Choose Two Factor Authentication Method
Image: MFA Method Screen
Choose the method by which you want to receive the authentication code when logging into Safefood360:
2. By Email
Once you have decided on your method of authentication, click the 'Continue' button to continue logging in.
1. Authenticator Application (App)
Note: Steps 1 and 2 below will only need to be completed once, when setting up the Authenticator App for the first time.
Image: Authenticator App Set Up Screen
1. Install Authenticator App: Follow the instructions for installing the Authenticator App (You may already have an app installed which you can open). You will only need to complete this step once. From your Smartphone open the App Store and search for the Microsoft Authenticator App or any other Authenticator App such as Google Authenticator. There is an app available for all Smartphones including iPhone, Android, Blackberry and Windows.
2. Add Safefood360° to Authenticator App: Open the Authenticator App you have installed. The following instructions will differ slightly depending on your device and chosen app.
Image: Google Authenticator App Screen
In the Authenticator App, click the 'Plus' icon in the bottom right-hand corner. Click the 'Scan a QR Code' button. This will open the camera on the smartphone, which you can use to scan the QR Code on the Safefood360° screen.
Image: Authenticator App Screen
Point your camera at the QR Code, once your camera has scanned the QR Code you will see a random 6-digit number code in the Authenticator App. This 6-digit number will automatically change every 30 seconds, ensure you use the number code in time. Each time you log into the system you will type in the 6-digit number code that appears in the Authenticator App.
Click the 'Continue' button to move to the next screen to enter said 6-digit number code.
Image: Enter Verification Code from App
3. Add the Code from Authenticator App: Enter the 6-digit number code from your Authenticator App into the open text field. Once completed, click the 'Verify' button to login to the system.
2. Authentication by Email
If you would like to receive your code by email, select the 'Email' option as your preferred MFA method, and click the 'Continue' button.
Image: MFA Method Screen
1. Send Verification Code: On the next screen you will need to verify your email address by clicking the 'Send Verification Code' button. This will send a 6-digit number code to you via email. You will then use this 6-digit number code on the next screen to verify your email address.
Image: Email Send Verification Code
2. Add Code to the Verification Code Box: Once you have clicked the 'Send Verification Code' button, you will have received an email containing the 6-digit number code needed to entered within the 'Verification Code' field.
Image: Enter Verification Code from Email
Image: Email with Verification Code
Once received, simply enter the 6-digit number code within the 'Verification Code' field. This 6-digit number code will expire, ensure to use the 6-digit number code in a timely manner, otherwise you will need to click the 'Send new code' button to request a new 6-digit number code which will be sent to you again via email.
Image: Verification Code Entered and Button Options
3. Click Continue: Once your code has been verified, you will be brought to a screen that confirms your email address has now been verified. Click the 'Continue' button to login to the system.
Image: Continue Button to Confirm Login
3. Authentication By Phone
If you would like to receive your code by SMS or call, select the 'Phone' option as your preferred MFA method, and click the 'Continue' button.
Image: MFA Method Screen
1. Send Verification Code or Call: On the next screen you will have two choices to verify your User:
- By clicking 'Send Code'
- By clicking 'Call Me'
Image: Verification Code or Call
Option 1: Send Code
When you click the 'Send Code' button a SMS will be sent to the phone number detailed in your My Profile page. You will see a preview of this phone number on this screen.
Image: Send Code Button
Image: SMS from MSVerify on Smartphone with 6-Digit Number Code
Image: Send Code Verification Screen
The 'Send Code' button will bring you to this screen, where you can enter the 6-digit number code within the 'Enter your verification code below, or send a new code' field. As seen above, you will receive the 6-digit number code via SMS. If the 6-digit number code has expired and you need to request a new code, click the 'send a new code' highlighted text.
Image: Enter Verification Code and Click 'Verify Code'
Once you have entered the 6-digit number code from the SMS, the 'Verify Code' button will become available to click. Click the 'Verify Code' button to login to the system.
Option 2: Call Me
When you click the 'Call Me' button you will receive and phone call to the phone number detailed in your My Profile page. You will see a preview of this phone number on this screen.
Image: Call Me Button
Image: Call Me In Progress Screen
The 'Call Me' button will stay on the same screen, and you will see three dots loading on the page. You will then receive a phone call from Microsoft to verify your User. Within the call you will hear the voice instructions 'This is Microsoft, if you are trying to sign in press the '#' key to finish signing in.' Once you have entered the '#' key, you will hear the voice instructions 'Your sign in was successful' and the call will end. You are now logged in to the system and your page will move directly to your site. If you take too long to enter the '#' key, you will hear the voice instructions 'We cannot sign you in at this time. Please try again later.' and the call will end. Simply click the 'Call Me' button again and follow the instructions.