Complaints Module Summary Dashlets
The Complaints Module Summary Tab contains multiple dashlets that provide data on the records within the Complaints Module. These dashlets pull data from the data warehouse every hour to update the information seen.
Image: Blank Dashlet
Image: Populated Dashlet
1. Complaints Open: The overall number of Open Complaint Records will appear here.
2. Complaints Overdue: The number of Open Complaint Records that are overdue will appear here.
Note: A Complaint Record is classed as overdue when the:
1. Risk of the Record is None/Low and the Record has been opened for over 14 days.
2. Risk of the Record is Medium/High and the Record has been opened for over 7 days.
As the Complaint Record does not have a scheduler, the User cannot decide when the Complaint Record is marked as overdue.
3. Significant Risk Complaints Overdue: The number of Open Complaint Records that are overdue with a Significant Risk will appear here.
Note: A Complaint Record is classed as significant when the Risk of the Record is Medium or High.
4. Open Complaints by Nonconformance: This graph shows the number of Open Complaint Records grouped by the top 10 Nonconformances selected.
5. Graph Interaction: Hover the cursor over the individual Nonconformance to see the exact number of Open Complaint Records with said Nonconformance selected.
Image: Complaints Compliance Dashlet
The Complaints Compliance graph shows the module compliance score, which refers to how well the site is doing with closing out its open actions. The formula for this graph is 'Total Overdue Open Actions / Total Open Actions' in percentile format.
Note: The following colours will appear for this graph:
0 - 32% = Red
33% - 66% = Orange
67% - 100% = Green
Image: Complaints Risk Dashlet
The Complaints Risk graph shows the module risk score, which refers to how well the site is doing with closing out its significant open actions. The formula for this graph is 'Total Overdue Significant Open Actions / Total Significant Open Actions' in percentile format.
Note: The following colours will appear for this graph:
0 - 32% = Green
33% - 66% = Orange
67% - 100% = Red
Image: Blank Dashlet
Image: Populated Dashlet
1. Complaints Overdue: The overall number of Open Complaint Records that are overdue will appear here.
Note: A Complaint Record is classed as overdue when the:
1. Risk of the Record is None/Low and the Record has been opened for over 14 days.
2. Risk of the Record is Medium/High and the Record has been opened for over 7 days.
As the Complaint Record does not have a scheduler, the User cannot decide when the Complaint Record is marked as overdue.
2. Significant Risk Complaints Overdue: The number of Open Complaint Records that are overdue with a Significant Risk will appear here.
Note: A Complaint Record is classed as significant when the Risk of the Record is Medium or High.
3. Overdue Complaints by Nonconformance: This graph shows the number of Overdue Complaint Records by the top 10 Nonconformances selected.
4. Days Overdue: The number of Overdue Complaint Records by the number of days overdue will appear here split into three timelines:
- 1 - 7 Days (Grey)
- 8 - 14 Days (Blue)
- 15+ Days (Orange)
5. Graph Interaction: Hover the cursor over the individual Nonconformance to see the exact number of Overdue Complaint Records with said Nonconformance selected.
6. Graph Interaction: Hover the cursor over the number of days colour to see the exact number of Overdue Complaint Records with said days overdue.
Image: Blank Dashlet
Image: Populated Dashlet
1. Complaints Created in the Last 12 Months: The number of overall Complaints created in the last 12 months will appear here.
2. Significant Complaints Created in the Last 12 Months: The number of Complaints with a Significant Risk created in the last 12 months will appear here.
3. Total Created Last 12 Months: This graph shows the number of Complaint Records created per week over the last 12 months, grouped by year and month.
4. Complaints Closed in the Last 12 Months: The number of overall Complaints closed in the last 12 months will appear here.
5. Significant Complaints Closed in the Last 12 Months: The number of Complaints with a Significant Risk closed in the last 12 months will appear here.
6. Total Closed Last 12 Months: This graph shows the number of Complaint Records closed per week over the last 12 months, grouped by year and month.
7. Graph Interaction: Hover the cursor over the dot to see the week and the exact number of Complaint Records created that week.
Image: Blank Dashlet
Image: Populated Dashlet
1. Percentage Open Complaints by Workflow Stage: A pie chart graph will appear with the Open Complaint Records split by the Workflow Stage they are currently within. Each Workflow Stage will be assigned a colour automatically by the system.
2. Complaints Open: The overall number of Open Complaint Records will appear here.
3. Open Complaint Workflow Stages: The names of the Workflow Stages the Open Complaint Records are currently open within will appear here.
4. Graph Interaction: Hover the cursor over the coloured percentage piece to see the exact number of Open Complaint Records in that Workflow Stage.
5. Graph Interaction: Hover the cursor over the Workflow Stage name to see the coloured percentage piece for said Workflow Stage highlighted.
Image: Blank Dashlet
Image: Populated Dashlet
1. Complaints by Nonconformance: This graph shows the number of Complaint Records (Open/Closed) by the top 10 Nonconformance selected over the last 12 months.
2. Graph Interaction: Hover the cursor over the individual Nonconformance to see the exact number of Complaint Records with said Nonconformance selected.
Image: Blank Dashlet
Image: Populated Dashlet
1. Complaints by Product: This graph shows the number of Complaint Records (Open/Closed) by the top 10 Products selected over the last 12 months.
2. Graph Interaction: Hover the cursor over the individual Product to see the exact number of Complaint Records with said Product selected.
Image: Blank Dashlet
Image: Populated Dashlet
1. Complaints by Brand: This graph shows the number of Complaint Records (Open/Closed) by the top 10 Brands selected over the last 12 months.
2. Graph Interaction: Hover the cursor over the individual Brand to see the exact number of Complaint Records with said Brand selected.
Image: Blank Dashlet
Image: Populated Dashlet
1. Complaints by Customer: This graph shows the number of Complaint Records (Open/Closed) by the top 10 Customers selected over the last 12 months.
2. Graph Interaction: Hover the cursor over the individual Customer to see the exact number of Complaint Records with said Customer selected.
Image: Blank Dashlet
Image: Populated Dashlet
1. Significant Risk Alerts in the last 24 hours: This graph displays the count of Alerts fired for Complaints with a Significant Risk, grouped by hour, in the last 24 hours.
2. Alerts in the last 24 hours: This graph displays the count of Alerts fired for overall Complaints, grouped by hour, in the last 24 hours.
3. Recent Alerts: This displays the top 10 Alerts fired for Complaints in the last 24 hours, including the Alert Description and Date/Time that the Alert has fired.
Note: The colours of the Alert Description relate to the risk of the Complaint Record:
- Blue = Non Significant Risk Complaint Record
- Orange = Significant Risk Complaint Record
4. Graph Interaction: Hover the cursor over the bar to see the exact number of Alerts that have fired at that time.
Image: Blank Dashlet
Image: Populated Dashlet
1. Complaints Completed in the Last 7 days: The number of the overall Completed Complaint Records in the last 7 days.
2. Significant Complaints Completed in the Last 7 days: The number of the Completed Complaint Records with a Significant Risk in the last 7 days.
3. Volume of Complaints By Week: This graph shows the number of overall Completed Complaint Records over the last 84 days, grouped by year and week.
4. Recent Actions: This displays the top 10 Completed Complaints in the last 7 days, including the Module Name, Record Name and Date.
5. Graph Interaction: Hover the cursor over the dot to see the week and the exact number of Complaint Records completed that week.
Image: Blank Dashlet
Image: Populated Dashlet
1. Complaints by Cause: This graph shows the number of Corrective Actions (Open/Closed) raised from Complaints by the top 10 Causes selected over the last 12 months.
Note: Causes are not selected within the Complaint Record itself. The Cause comes from the Corrective Action raised from the Complaint Record.
2. Graph Interaction: Hover the cursor over the individual Cause to see the exact number of Corrective Actions raised from Complaints with said Cause selected.