Alert Status
There are two possible Alert Status options that can be used to build Alerts within Safefood360° - 'Stage Open' and 'Stage Closed'. Within this article you will find an explanation of the different Status types and different Alert scenario examples containing the different statuses that can be built within your Safefood360° Site.
1. Alert Status Explanation
The 'Status' allows you to further detail the Alert Criteria to ensure your Alert will only fire if the Record workflow stage has been 'Closed' or if the Record workflow stage remains 'Open'. The Status is a mandatory part of the Alert Criteria and must be completed before the Alert can be saved. The number of 'Days' allows you to note how long the Record should be 'Open' or 'Closed' before the Alert should fire.
Image: Selecting the Status
Note: A Record workflow stage is classed as 'Open' when the 'Save' button has been clicked and the Record remains in that workflow stage.
A Record workflow stage is classed as 'Closed' when the 'Save & Submit' button has been clicked and the Record has moved on to the next workflow stage.
Image: Corrective Action Record - Open Status Selected for 'Nonconformance / Issue Details' Workflow Stage
Image: Corrective Action Record - Closed Status Selected for 'Nonconformance / Issue Details' Workflow Stage
Warning: When completing Records, ensure you have allowed enough time between you click 'Save' or 'Save & Submit' in the different workflow stages to allow the Alert to trigger and fire within the system. The Alert will take a couple of minutes to fire, therefore, if you move forward within the Record too quickly and you have built Alerts to fire within different workflow stages, you may miss an Alert if you 'Save & Submit' stages too fast.
2. Alert Status Examples
Below you will find different Status examples that you can build within your Safefood360° Site.
Example 1: Corrective Action - 'Review' stage Opened.
Example 2: Monitoring Record - 'Verification / Deviation' stage Opened.
Example 3: Complaint Record - 'Complaint Detail' stage Closed, 'Complaint Review' stage Opened.
Example 1: Corrective Action 'Review' Stage - Opened
Image: 'Alert Criteria' and 'Alert Details' Setup
Image: Alert Has Not Been Fired Yet - 'Last Alert' is Blank
Image: Corrective Action Record: 'Review' Stage - Open
Image: Alert Has Been Fired - 'Last Alert' is Populated
Image: Email Has Been Sent to the Contact(s) Selected in the Alert Setup
Image: Alert in the Selected Contact(s) 'My Alerts' Dashboard
Example 2: Monitoring Record 'Verification / Deviation' Stage - Opened
Image: 'Alert Criteria' and 'Alert Details' Setup
Image: Alert has not Been Fired Yet - 'Last Alert' Column is Blank
Image: Monitoring Record - 'Verification' Workflow Stage 'Open'
Image: Alert has Been Fired - 'Last Alert' Column is Populated
Image: Email Has Been Sent to the Contact(s) Selected in the Alert Setup
Image: Alert in the Selected Contact(s) 'My Alerts' Dashboard
Example 3: 'Complaint Details' Stage - Closed, 'Complaint Review' Stage - Opened
Image: 'Alert Criteria' and 'Alert Details' Setup
Image: Alert has not Been Fired Yet - 'Last Alert' Column is Blank
Image: Complaint Record 'Details' Stage Closed, Complaint Record 'Review' Stage Opened
Image: Alert has Been Fired - 'Last Alert' Column is Populated
Image: Email Has Been Sent to the Contact(s) Selected in the Alert Setup
Image: Alert in the Selected Contact(s) 'My Alerts' Dashboard
